(no subject)
Jan. 3rd, 2011 08:31 pmUpdate to last entry: I am not going to EVER order anything online from Barnes and Noble again, and will avoid spending any money there whenever possible. I was on hold for close to an hour, and then the woman with whom I spoke basically said that no one in the ENTIRE company would be able to cancel my order for the two items that weren't being shipped until the 20th. My only choices are to hang around and refuse the shipment, or call them back when I do receive the shipment (which I'm sure would entail being on hold for an hour), or return the items to a store for credit. What the fuck is up with that? None of those options are acceptable to me. I emailed them again, to tell them I wanted them to cancel the order, not like I'm expecting a reply.
She also made it sound like it was my fault because the book I ordered was holding up the order, and since the calendar and the book are coming from the same warehouse, there is nothing they could do. If the book isn't available to ship, then why say it is?
She also made it sound like it was my fault because the book I ordered was holding up the order, and since the calendar and the book are coming from the same warehouse, there is nothing they could do. If the book isn't available to ship, then why say it is?